We're here to help! Reach out to us anytime.
For tournament queries, technical issues, and general assistance
support@xenora-esports.inResponse within 24 hours
For privacy concerns, data access, or deletion requests
info@xenora-esports.inResponse within 48 hours
For escalated complaints and legal matters
official@xenora-esports.inResponse within 15 business days
Automated emails for transactions and updates (do not reply)
no-reply@xenora-esports.in
This email does not accept replies
Business Name
Xenora E-sports
Location
Operated from India
Registered office details will be updated soon
Server Location
Kuala Lumpur, Malaysia
(Data complies with Indian privacy laws)
Support Hours
24/7 Email Support Available
Responses within 24-48 hours
Platform Type
Skill-Based Gaming Platform
Free Fire Tournament Organizer
Email us at support@xenora-esports.in with your query. We typically respond within 24 hours. For urgent issues related to ongoing tournaments, mention "URGENT" in the subject line.
Immediately email support@xenora-esports.in with tournament ID, your user ID, and screenshot/description of the issue. Our team will investigate and take appropriate action.
For all payment-related queries (deposits, withdrawals, refunds), email support@xenora-esports.in with your transaction ID and account details. Include screenshots for faster resolution.
Email info@xenora-esports.in with your request. For account deletion, ensure you've withdrawn all funds first. Data access requests are processed within 30 days as per privacy laws.
If you're not satisfied with the initial response, escalate your complaint to our Grievance Officer at official@xenora-esports.in. You will receive a response within 15 business days.
While we don't have live chat support yet, we monitor our emails 24/7 and respond as quickly as possible. For the fastest resolution, please include all relevant details (user ID, transaction ID, screenshots) in your first email.
Email Template: Subject: [Issue Type] - [Your User ID]
Body: Describe your issue clearly with step-by-step details and attach relevant screenshots.